For assistance and additional information regarding ENT Associates’ financial policies, please contact our offices at 727-216-0700, and follow phone prompts for the Billing Department.
CANCELLATION & NO-SHOW POLICY
We respectfully require 24-hour notice from patients wishing to cancel and/or reschedule an appointment.
A $100.00 fee may be charged for no show or late cancellations.
As a courtesy to all our patients, ENT Associates will file insurance claims to your primary and secondary insurance carriers.
Patients are personally responsible for knowing and understanding their own insurance policy, eligibility, and coverage. Please be aware…
- Authorizations for medical treatment from your insurance company and/or primary care physicians do not guarantee full payment for services rendered. If you choose to be seen without an authorization due to a delay by your primary care physician, you will be charged full fees for services.
- Not all insurance companies/third party payers pay for all services. Each policy has its own stipulations regarding covered services or amount of coverage.
- All insurance companies state that verification of coverage is not a guarantee of coverage or payment. Actual benefits are determined by your insurance company after a claim is submitted.
Changes in insurance coverage must be reported to our staff promptly to avoid financial responsibility.
If an insurance company denies payment for incomplete or incorrect information provided by you or for noncovered services, you will be expected to pay for services in full.
If we do not participate in your insurance plan, be aware your benefits may be reduced.
We do not file school or automobile insurance.
We accept payments by cash, personal check, debit card, and credit card (Visa, MasterCard, and Discover)
Patients are welcome to make payments online using the secure platform available on the ENT Associates website – click here (please allow 48 hours for your account to update when making online payments.)
Patients may also call in to our office to make a payment via telephone. You can also pay in person at our office, or mail payments to the address listed on the patients’ statement.
Patients will be asked to pay any balances due prior to services being rendered again in-clinic after the first appointment and thereafter. Unless a prior payment arrangement has been established with our billing department.
It is impossible to determine what the final cost of your care will be prior to the date of service.
A minimum payment of $250.00 is due prior to seeing the doctor for new self-pay patients.
Additional payment may be required at time of checkout for services rendered.
LIABILITY & WORKERS’ COMPENSATION
We do not accept these cases.
MINOR PATIENTS / ADULT CHILDREN
Patients under the age of 18 must be accompanied by the parent or guardian. If a legal guardian is accompanying the child to the first visit, all court-appointed documentation will be required to show proof of guardianship.
The parent who consents for treatment will be the responsible party on the account and is responsible for all charges regardless of secondary situations, e.g., divorce or separation decree.
We request patients aged 18 or older covered under their parents’ insurance to sign an authorization allowing ENT Associates to contact the parental policy holder regarding insurance and billing issues.
If surgical fees are involved, arrangements will be addressed with you through our surgery scheduling department.
EXTENDED PAYMENT PLANS & FINANCIAL ASSISTANCE
Please call our billing office to discuss any extended payment plan options.
TERMINATION/DISCHARGE FROM PRACTICE
The following scenarios may jeopardize the patient/physician relationship at ENT Associates and result in discharge of the patient from the practice. The patient will be sent a letter of discharge.
- Excessive no shows
- Failure to meet financial obligations
- Failure to conduct oneself in a respectful manner with other patients, staff, and physicians.